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Members

Coronavirus Disease (COVID-19)

Visit the Centers for Disease Control and Prevention's (CDC's) website to learn more about the illness and how to help stop its spread. The CDC also offers information about coronavirus (COVID-19) in other languages and formats.

You can also visit the Pennsylvania Department of Health (DOH) website for information specific to Pennsylvania, including information on how to get tested for COVID-19.

In-person event cancellations

Because of our concerns about COVID-19, AmeriHealth Caritas Northeast is canceling all in-person member events through April. Please come back to our website at www.amerihealthcaritasnortheast.com for the most current information on member events.

Telemedicine/telehealth

To help members get the best care possible, AmeriHealth Caritas Northeast is currently covering telemedicine when offered by your doctor. Talk with your doctor about telemedicine options.

Refill of medicines

You may be able to get additional supply of certain maintenance medicines. Talk with your doctor or pharmacy. Also, ask your pharmacy about prescription delivery. Many pharmacies are now offering new delivery options due to COVID-19 concerns.

Dental care

At the direction of the DOH, many dentist offices have closed. This means that in most cases routine dental care is not being done right now.

If you need to see a dentist, please call the dentist you usually see. The dentist should be able to talk with you about how you can get care.

If your dentist is closed, please be sure to listen to the entire message on the dentist’s voicemail. Most dentists are giving instructions on how you can reach them on the voicemail.

Download the member app*

Don’t forget to download the AmeriHealth Caritas Northeast mobile app. The app offers members age 18 and older:

  • A digital member ID card.
  • Access to the provider directory.
  • Information about medicines.

You can also always call us 24 hours a day, 7 days a week, at 1-855-809-9200 (TTY 1-855-859-4109).

Latest updates

AmeriHealth Caritas Northeast would like to welcome our new members. Thank you for choosing AmeriHealth Caritas Northeast. The following tips will help guide you in using your health plan.

At AmeriHealth Caritas Northeast, we understand that health care is personal and local. That's why our medical assistance plan has employees who live and serve in our community. We call this area home, too. We understand your needs and know exactly how to help you get the care and services you deserve.

Your roots are here. So are ours.

For more information, call us at 1-855-809-9200 (TTY 1-855-859-4109). 

If the provider directory is not available, please contact Member Services at 1-855-809-9200.

Change your PCP, set refill reminders, and more in the member portal.

Download the Member App*s are now offering new delivery options due to COVID-19 concerns