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Complaints, Grievances and Fair Hearings

You will follow the CURRENT process (PDF):

  • For all Complaints, Grievances, or Fair Hearings related to denial letters dated on or before June 30, 2018.
  • For all Complaints, not related to a denial letter, filed on or before June 30, 2018.

You will follow the NEW process (PDF):

  • For all Complaints, Grievances, or Fair Hearings related to denial letters dated on or after July 1, 2018.
  • For all Complaints, not related to a denial letter, filed on or after July 1, 2018.