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Web-based Service for Submission of Prior Authorization Requests

JIVA offers prior authorization and admission-related functions through the AmeriHealth Caritas Northeast provider portal, NaviNet. Via your single login to AmeriHealth Caritas Northeast's Plan Central page on NaviNet, you will be able to access JIVA, enabling you to:

  • Request inpatient, outpatient, home care and DME services
  • Submit extension of service requests
  • Request prior authorization
  • Verify elective admission authorization status
  • Receive admission notifications and view authorization history
  • Submit clinical review for auto approval of requests for services 

JIVA will be accessible only through AmeriHealth Caritas Northeast's NaviNet Plan Central page. Therefore, to utilize JIVA's functions, you must be a registered NaviNet user. For more information, view the JIVA prior authorization guide (PDF).

  • JIVA Provider Portal Reference Guide (PDF)

If you are not already a NaviNet user, it is very simple to start the process! Log on to to register, or call 1-888-482-8057 to speak to NaviNet Customer Service.